Arriving at a busy international airport can often feel overwhelming, especially if you are travelling with restricted mobility or simply find long walking distances tiring. However, if you are flying into the Canary Islands, you will be pleased to know that airport assistance Tenerife South (TFS) is widely regarded as one of the most efficient and friendly services in Europe.
If you are planning your senior holiday or travelling with a wheelchair, understanding how the airport assistance Tenerife South service operates is the first step to ensuring a completely stress-free arrival. In this comprehensive guide, we will explain exactly how to book the service, what to expect when you land, and why renting a mobility scooter locally is much easier than bringing your own.
What is the “Sin Barreras” Service?
In Spain, the national airport authority (AENA) operates a dedicated assistance program called “Sin Barreras” (Without Barriers). This is the official provider of airport assistance Tenerife South. The staff members are easily recognisable by their bright yellow high-visibility jackets. Their primary goal is to help passengers with reduced mobility (PRM) navigate the airport safely, comfortably, and quickly.
How to Book Airport Assistance Tenerife South
To guarantee that help is waiting for you the moment your plane touches down, you must pre-book your assistance. You cannot simply arrive and expect the service to be available immediately, as it is heavily utilized during peak holiday seasons.
- Book through your airline: The most common way to arrange airport assistance Tenerife South is by contacting your airline (like Ryanair, easyJet, or Jet2) at the time of booking your flight, or at least 48 hours before departure.
- Book via the AENA website: Alternatively, you can book the service directly through the official AENA website. You will need your flight number and the date of travel.
- Specify your needs: Be clear about your level of mobility. Do you need a wheelchair just to cover long distances, or are you completely unable to walk up the aircraft stairs? This helps the airport assistance Tenerife South team assign the right equipment for you.
What Happens When You Arrive at TFS?
The beauty of the airport assistance Tenerife South service is its seamless operation. Once your aircraft lands and comes to a complete stop, you should remain seated. The standard passengers will disembark first.
Shortly after, the friendly “Sin Barreras” staff will board the aircraft. Depending on the aircraft’s parking position, they will either use an ambulift (a special vehicle that raises to the aircraft door) or assist you directly into the terminal building. They will then guide you through passport control, using the priority lanes to save you time.
After passport control, the airport assistance Tenerife South team will help you collect your luggage from the baggage carousels. Finally, they will escort you all the way to the exit, taking you directly to your waiting accessible taxi, tour operator coach, or family member.
Why You Should Leave Your Mobility Scooter at Home
While the airport assistance Tenerife South staff are brilliant at helping passengers, travelling with your own heavy electric mobility scooter can create unnecessary complications. Airlines have very strict regulations regarding the carriage of lithium-ion batteries. Furthermore, there is always a risk that your personal mobility scooter could be damaged in the aircraft hold during transit.
Instead of worrying about airline rules and potential damage, many experienced senior travellers prefer a much simpler solution.
Rent Your Mobility Scooter Locally in Tenerife
The easiest way to enjoy your holiday is to use the airport assistance Tenerife South to get you comfortably to your resort, and then rent a mobility scooter locally.
At Mobility Services Canary, we take the stress out of your holiday by delivering top-quality, fully charged mobility scooters directly to your hotel reception in Los Cristianos, Playa de las Américas, and Costa Adeje. By the time you check into your room, your reliable mode of transport will be waiting for you.
If you are staying in the Adeje area, you can read our detailed guide on navigating the local promenades in our previous post: 5 Best Wheelchair Accessible Beaches in Tenerife South.
Do not let airport stress ruin your trip.
Plan your airport assistance Tenerife South today, and contact Mobility Services Canary to reserve your local mobility scooter. We guarantee no hidden fees, clear English communication, and outstanding customer service throughout your stay.
Travelling with an older parent? Read our guide to mobility scooter hire for seniors before you fly.
